At Buccaneersfanstore, we value your satisfaction and strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, our return and refund policy outlines the steps and conditions to ensure a smooth resolution.
Return Timeframe
Our return and refund policy is valid for 30 days from the date your order is delivered. After this period, we consider the order accepted, and unfortunately, we can no longer issue a refund.
Eligible Return Cases
We accept returns and refunds only in the following cases:
The product arrives damaged or broken.
The item received is not what you ordered.
The product size, material, or design differs from what you selected.
The product differs from how it was described on our website.
Conditions for Return
To be eligible for a return:
Items must be unused and in original condition.
Items must include original packaging and tags.
Products must not be worn, altered, or washed.
Please return items in protective packaging to prevent damage during transit.
What You Need to Provide
To process a return or refund, please prepare the following:
Your order number and proof of purchase.
Photos of the item showing the issue.
A copy of the shipping label or receipt.
Any relevant email correspondence with our support team.
How to Request a Return
Email us at buccaneersfan@gmail.com with all required documents.
We will respond within 2–3 business days with return instructions and the return address.
Send your item(s) using a trackable shipping service.
Once shipped, provide us with the tracking number or a return receipt photo.
After receiving and inspecting the item(s), we will process your refund.
⚠️ Do not return any items without receiving prior confirmation from our team. Unauthorized returns will not be accepted.
Return Shipping
Buccaneersfanstore will cover the cost of return shipping for eligible return cases. Once your return request is approved, we will provide you with a prepaid shipping label to send the item back.
Customers will not be charged any additional fees for returning qualified items.
Refund Processing Time
Refunds will be issued within 3 business days after we receive and inspect your return. You will be notified via email once your refund has been processed.
Please allow 10–15 business days for the refund to appear in your account, depending on your payment provider.
If your refund has not been received after this time, please contact us at buccaneersfanstore@gmail.com.
Important Notes
Our return window is 30 days after delivery.
Returns without prior email contact will not be accepted.
We are not liable for items lost or damaged in return shipping.
We do not accept exchanges for incorrect item choices (size, color, address errors, etc.).
Order Cancellations
You may cancel your order within 6 hours of placing it.
A 10% cancellation fee will apply.
Please email buccaneersfanstore@gmail.com as soon as possible if you wish to cancel.
If you have any questions or need assistance, don’t hesitate to contact our support team. We’re here to help!